Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“I have had several colonoscopies at this facility and it has always been top notch. The staff is professional and go out of their way to make sure you are comfortable.”
“Always a great experience. Personnel great. The nurse that started my IV was incredible. I have NEVER had an IV started with NO NO pain….. I am in awe of her skills.”
“Doctors. nurses and other staff were excellent, we used this facility before and were very pleased both times we were here. would use this facility again and will recommend to family and friends. Keep up the good work!”
“I am veteran of the colon cam procedure. I will only use this place. It has always been the most professionally managed facility. Everyone is pleasant and procedures go like clock work.”
“My experience was all good. Everyone was very professional, but so friendly – even my husband commented on how nice and friendly everyone was. I don’t have a single negative thing to say.”
“I was very comfortable and pleased with my procedure and the cleanliness of the facility also my Doctor showed genuine concern regarding the findings of my procedure”
“Pleasantly surprised at how smooth and quickly everything progressed from the time we entered the facility (even at being 45 minutes early) until the time we left after the procedure. Very professional at every level!”
“All around A+ experience”
“The entire staff was very personable and professional. Just outstanding! Would definitely use this facility in the future.”
“I HAD VERY GOOD EXPERIENCES RE: MY COLONOSCOPY AND EGD. I HAVE AND WILL RECOMMEND YOUR CLINIC AND DR. NELSON TO ALL THAT ASK WHAT GASTRO DOCTOR AND CLINIC I USE. THANK YOU FOR BEING SO COURTESY AND THE WONDERFUL TREATMENT I HAVE RECEIVED.”
“It was a very positive experience and I would not hesitate returning for my next scheduled procedure.”
“I’m pleased to say that I was treated with both kindness and professionalism during my visit at this facility and I have persuaded my husband yo have his next colonoscopy done at this facility also”
“Hard to imagine the experience could have been any easier…check in to home after a colonoscopy 90 minutes.”
“This was my second visit at this facility. Both times I have received the very best treatment and excellent care. Dr. Hirsch is a Wonderful Physician. The Nurses and entire Staff are very informative and Professional. I would recommend the facility to any and all of my Friends. Thank each and everyone involved there.”